Shipping / Return Policy
SHIPPING / RETURN POLICY
We appreciate your business and thank you for ordering with 1Classy1 Beauty Collection!
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO NOT SHIP T0 P.O BOXES. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.
PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.
1. How long is processing, shipping, and handling?
Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days.
Domestic Express Shipping is 2-3 Business days depending on your location.($30.00)
Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location. ($10.00)
International Shipping is 7-10 Business days depending on your location. ($20.00)
All Packages Delivery is with US Postal Service. Our Business days are Monday-Friday
2. When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 1 757-303-1624
3. Can I make changes to my order?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
4. May I Exchange, Refund or Returns order?
All hair extensions are FINALE SALE due to health and sanitary issues according to federal laws. We cannot allow returns or exchanges. If your item is defective, please notify us within one(1) day of receiving the item at info@1classy1beautycollection.com
Upon receiving the product, we will inspect to determine if the hair is defective. However, if the hair has been worn, processed ,cut, brushed, removed from bundle clips, or tried on.. we will NOT process your exchange. The customer is responsible for shipping the item back to 1Classy1 Beauty Collection with a complete tracking numbers protect you, the customer, and our business.
We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. We are not responsible for any stylist trying to custom color or dye your virgin hair.
Human hair extensions are hygienic products. Therefore, it is important that the 1Classy1 Beauty Collection hair seal is NOT broken.
5. We are unable to change , modify or cancel any order placed using the Payment plan option.
Please be aware if you send back a product without a tracking number and your package is lost, we are Not responsible for lost or stolen packages!
Please allow us 3-5 business days to process your exchange upon receipt of package. We strongly encourage every customer to add insurance in case of courier issues.
Ship your Exchange:
1Classy1 Beauty Collection
405 Chesterfield rd #1493
Hampton, Va 23661
Please attach a note inside your package including your order number and Reason for return!
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because 1Classy1 Beauty Collection will not be responsible for lost returns. We recommend that you USPS to send your return.
Our Business Hours Are Monday-Friday 10 am -5 pm EASTERN TIME
Saturday & Sundays-CLOSED
If you have any questions or concerns please feel free to Contact Us At
1-757-303-1624 During Business Hrs M-F 10am-5pm (EASTERN TIME),
Saturday & Sunday- CLOSED.